SharePoinT 2013 Work Management Service : ERROR –> SORRY, WE’RE HAVING TROUBLE REFRESHING YOUR TASKS. CONTACT YOUR ADMINISTRATOR IF YOU CONTINUE TO HAVE PROBLEMS

Hey Folks,

Problem 

i was working on work management service / Task management suddenly user came to me and asked some help regarding task syncing problem. User created a task and assign to another user  but task was not showing in MyTask section in UserProfile  and it was throwing error “Sorry, we’re having trouble refreshing your tasks. Contact your administrator if you continue to have problems”.

 

012714_0720_sharepoint21

 

Solution :  need to check all these points

  • Does a Work Management Service Application exist?
    You can check this if you open the SharePoint 2013 Management Shell and type, this will show you list of Services
 
 Get-SPServiceApplication.  
  • If it does not exist, you have to create one. This can be done via Central Administration or Poweshell.
  • Set the Service Application Pool in a variable.
$SvcAppPool= Get-SPServiceApplicationPool "SvcAppPool"
  • Create the Service Application and assign it to the Application Pool.
 $SvcApp = New-SPWorkManagementServiceApplication -ApplicationPool $SvcAppPool -Name  "WorkManagementServiceApplication"
  •       Verify the Service Application.
 
Get-SPServiceApplication | Select Name
  • Now is the Work Management Service running. Check this in the Central Administration -> Manage Services on Server
  • Does an User Profile Service Application exist and is it running?
  • Has the service account under which the Work Management Service is running Full Control permissions to the User Profile Service Application? (Central Administration -> Manage Services and  mark the User Profile Service Application à click on Permissions in the Ribbon à grant the service account Full Control).
  • you can check  which service account running the app pool using PowerShell. This script will show you Service account.
$sa = Get-SPServiceApplication | where {$_.DisplayName –match "WorkManagementServiceApplication"} 
$sa.ApplicationPool

after these steps IISRESET and check your Profile Task Section MyTask.

I Hope this Help you.

Happy SharePointing 😉

 

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2 thoughts on “SharePoinT 2013 Work Management Service : ERROR –> SORRY, WE’RE HAVING TROUBLE REFRESHING YOUR TASKS. CONTACT YOUR ADMINISTRATOR IF YOU CONTINUE TO HAVE PROBLEMS

  1. Good post indeed, I tried the similar solution via GUI and it worked.
    • Add the account that was used for work management service application to user profile service application’s permission.
    [To find the account, go to Central Admin > Manage service applications > highlight ‘work management service’ and select properties from the ribbon; Take note of the application pool name; Go back to Central Admin > security > configure service accounts > select the app pool name and take note of the account name]
    • Make sure work management service is running via CA. If it is already running, try restarting.

    Liked by 1 person

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